Ace Propeller Blade Exchange Program
No matter how much experience you have, no matter how sophisticated your computer modelling program is, there is only on way to know if any given propeller is correct for your boat: try it! Ace Propeller fully accepts this and offers you their blade exchange program to ensure that you get the best performing prop available for your boating requirements. This approach fits especially well with the concept behind the Piranha Prop: just change the blades, not the whole prop. Try the blades that are most likely to work best, if they don’t, pop them out and exchange them for a different size. Even if you find a metal propeller maker willing to exchange a prop, 2 lbs of Piranha Blades in a small box will save you more on shipping than a 10 lb. one-piece metal prop!
Exchanged blades must be in re-sellable condition. Please keep this in mind when you get your new prop. Test your new prop in familiar waters where there is low risk of the prop contacting foreign objects. Hitting or scraping something with the prop probably won’t make it unusable, but it also won’t leave it looking as it did when new and thus non-returnable. Finally, if you wish to paint or coat your prop with red lacquer or anti-fouling paint, please do so AFTER deciding to keep the prop. ACE Propeller will decline your exchange request if your prop has been altered or damaged in any way. Exchanges are subject to additional shipping costs.
Arranging a Return
If you need to arrange a return, please contact our sales office to get an RMA (Return Merchandise Authorization) number generated for you. You must write this number on the outside of the package you will be returning to us. Returning items without an RMA number may prevent or delay the processing of your return. You may request an RMA number by calling 866-799-7767 .
Once we have authorized your return, and issued an RMA #, we will immediately ship to you a new set of blades of your choice. We will bill you for the new blades plus shipping. Once we receive your original blades we will assess condition and if they are “like new " and “re-sellable" we will refund your original purchase price for the blades only, shipping will not be reimbursed. NOTE: If you are exchanging blades only it is not necessary to return the whole prop.